Privacy Policy

Last updated: 6 July 2026

This privacy policy explains how Coreshift IT and Cloud ("we", "us", "our") collects, uses and protects your personal information when you visit our website at coreshiftit.co.uk or get in touch with us. We are committed to protecting your privacy and handling your information in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Coreshift IT and Cloud is a trading name of [registered company name], a company registered in England and Wales under company number [company number], with its registered office at [registered office address].

We are the data controller for the personal information we collect through this website. If you have any questions about this policy or how we handle your data, please contact us at enquiries@coreshiftit.co.uk.

We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].

The information we collect

We may collect and process the following personal information:

• Contact details you give us, such as your name, company name, email address and telephone number, along with anything you include in an enquiry or in our audit request form.
• Information about your business that you choose to share with us when discussing our services.
• Technical information, such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies. See our Cookie Policy for details.
• Client and service information, where you become a client, that we need to deliver our services to you. This is set out in our service agreement and any separate data processing terms.

How we collect your information

• Directly from you, when you complete a form, email us, call us or work with us.
• Automatically, through cookies and similar technologies when you use our website.
• From third parties, such as your previous IT provider, but only where you have asked us to or given your consent.

How and why we use your information

We only use your personal information where the law allows us to. The lawful bases we rely on are:

• To respond to your enquiry and provide a quote or free audit. This is in our legitimate interest in responding to potential clients, and to take steps at your request before entering into a contract.
• To provide and manage our services to you. This is to perform our contract with you.
• To send you service updates and, where you have agreed, occasional information about our services. This is based on your consent, or our legitimate interest in promoting our business.
• To improve and secure our website. This is in our legitimate interest in running a safe and effective website.
• To meet our legal and regulatory obligations. This is to comply with a legal obligation.

You can ask us to stop sending you marketing at any time by emailing enquiries@coreshiftit.co.uk or by using the unsubscribe link in any marketing email.

Who we share your information with

We do not sell your personal information. We may share it with:

• Trusted providers who help us run our business and website, such as hosting, email, Microsoft and other cloud services, and any form or customer management tools we use. These providers act as our processors and only handle your data on our instructions.
• Professional advisers, such as our accountants and legal advisers, where necessary.
• Regulators, law enforcement or other authorities, where we are required to share it by law.

Sending information outside the UK

Most of your information is stored within the UK or the European Economic Area. Where a provider we use stores data outside these areas, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an equivalent, so your information stays protected.

How long we keep your information

We keep personal information only for as long as we need it. Enquiry information is normally kept for up to 24 months after our last contact if you do not become a client. Client records are kept for the length of our relationship and for up to 6 years afterwards, to meet legal, tax and accounting requirements, unless we are required to keep them for longer.

How we protect your information

We take the security of your data seriously and use appropriate technical and organisational measures, including access controls, encryption where appropriate, and secure, reputable providers, to protect it against loss, misuse and unauthorised access.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Ask us to transfer your information to another provider.
• Withdraw your consent at any time, where we rely on your consent.

To exercise any of these rights, email us at enquiries@coreshiftit.co.uk. We will respond within one month, and you will not usually have to pay a fee.

Cookies

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

Other websites

Our website may contain links to other websites. This policy applies only to our website, so please read the privacy policy of any other site you visit.

Children

Our website and services are aimed at businesses and are not directed at children. We do not knowingly collect personal information about children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised last updated date.

How to contact us or make a complaint

If you have any questions, or you wish to make a complaint about how we handle your information, please contact us at enquiries@coreshiftit.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, although we would welcome the chance to resolve your concerns first.